FAQ

Ordering

How does this drop work?
This holiday drop is open until Sunday, December 6 at 11:59 p.m. Pacific, or until sets sell out. I deliver and hold pickups throughout November and December, and every order will be delivered or ready for pickup by Sunday, December 20.

When will I get my order?
After you order, I'll email you to schedule your pickup or delivery date and time.

What happens when a set sells out?
Each set is made in a small batch. Once a set shows sold out, that batch is spoken for. Join the email list to hear first about future drops.

Can I order more than one set?
Of course! Add as many as you'd like to your cart.

Payment

How do I pay?
You pay in full at checkout with a card, PayPal or Venmo. You'll get a confirmation email right away.

Is checkout secure?
Yes. Payments are handled by Stripe and PayPal, so I never see your card details.

Pickup

Is pickup free?
Always!

Where is pickup?
Pickup is at a public location in Salem. I'll email you the exact spot and time after you order.

What if I can't make my pickup time?
No worries. Email me and we'll find another time, or switch you to delivery. If your order isn't picked up within 7 days of your scheduled date and I can't reach you, it will be canceled without a refund.

Can someone else pick up for me?
Yes! Just send me their name so I know who to look for.

Can I switch between pickup and delivery?
Yes. Email me before your scheduled date and I'll update your order. Delivery is $5 in Salem or $10 to nearby towns.

Delivery

Do you deliver?
Yes! Delivery is $5 in Salem and $10 to nearby towns like Keizer, Turner, Independence, Monmouth, Silverton and Stayton. Not sure if you're in range? Email me and I'll let you know.

What if I'm not home?
You can choose a doorstep drop off, where I leave your order at your door and text you a photo, or an in person hand off at a time we set together. Just let me know in the Notes or instructions box at checkout or when I email you.

Do you ship?
Not at checkout yet, but I'm open to it by special request. Email [email protected] before you order and I'll let you know if I can ship to you and what it will cost.

The Sets

Can I choose a scent?
Yes! Pull Up a Chair, Stay Awhile and Make Yourself at Home come in lavender or cedarwood. Welcome comes with one of each.

Are the sets gift ready?
Yes. Every set comes in reusable packaging, ready to give.

Can I add a gift note?
Yes! Type your message in the Notes or instructions box at checkout and I'll handwrite it on the card inside the set.

Can I pick colors or charm themes?
Yes! Every piece is made by hand, so charms, crystals and scrunchie colors may vary from what's pictured. Tell me what you love (or want to skip) in the Notes or instructions box at checkout, like favorite colors, bugs, flowers, peace and love, celestial, or a Pride color theme. I'll do my best to make it yours!

Can I add extras to my order?
Yes! Handmade zipper charms, tea bag catchers, simmer pot kits and crystal add ons are all in the shop. Crystals are picked at random, so every one is a little surprise.

What's in your products? Any allergens?
My oils are made with jojoba oil and essential oils (lavender or cedarwood). Jojoba is a seed oil, not a nut, but if you have sensitive skin or allergies, email me and I'll send the full ingredient list for any set. Ingredients are on every label too. Always patch test before trying something new on your skin.

Are these safe around pets?
Essential oils can be harmful to cats and dogs, so use candles, room spray and oils with care around pets and keep the room open to fresh air.

Refunds

Can I get a refund?
You can cancel for a full refund until your order is delivered or picked up, or until December 6 at 11:59 p.m. Pacific, whichever comes first. After that, all sales are final. See my Returns and Refunds policy for the details.

What if something arrives damaged?
Email me within 72 hours of delivery or pickup with a photo and I'll replace it.

What if my order is delayed?
If I can't deliver by the date I gave you, I'll email you right away with a new date. You can choose to wait or cancel for a full refund.

Stay in Touch

How do I hear about the next drop?
Join the email list at checkout. Subscribers get early access to future drops.

How do I reach you?
Email [email protected], use the Contact page, or message me on Instagram or Facebook. I'm always happy to help.